Returns & Exchanges
At Swiss Arabian Global, we strive to ensure your fragrance experience is exceptional, allowing returns on unopened and unused products within 14 days of delivery. For hygiene and safety reasons, we cannot accept returns on beauty products that have been unsealed or used.
Initiate Request
Contact our dedicated customer support team via email or our online portal with your order number and reason for return.
Document Condition
Provide clear photographs of the product's original, tamper-evident seal to confirm the item remains in its pristine, resaleable condition.
Secure Packaging
Carefully pack the fragrance in its original box and use protective padding to prevent any damage during the transit back to our facility.
Quality Inspection
Once received, our specialists will inspect the item and process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing